Managed IT

support-managedSyscorp's managed IT service provides business owners with total peace-of-mind, monitoring systems and providing proactive maintenance and troubleshooting support across your entire desktop, server and network environment.

Syscorp are able to offer tailored services, all for a fixed monthly fee.

Benefits include:

icon-tickUnlimited Support

All approved desktop, server and network devices are proactively maintained and supported.

icon-tickService Level Agreement (SLA)

All Managed IT customers receive Syscorp's priority service to our specified service levels.

icon-tickProactive Maintenance Schedule

Regular scheduled maintenance and checks of server health, disk space, backup operations (including restore validation testing) and event logs ensure your server infrastructure runs at optimum levels of efficiency and reliability.

icon-tickFlexibility of Remote Management and Monitoring

Our remote monitoring and alerting software is installed on each supported business device to provide the benefits of remote support, pro-active health monitoring and alerting capabilities.

icon-tickDedicated Monitoring & Response Team

A dedicated team is assigned to your account and proactively schedules and responds to system alerts and updates on your systems.

icon-tickFixed Monthly Price

A fixed monthly cost that covers support of desktops, laptops, servers, and network devices across your office locations.

icon-tick3 Month Risk Free Period

Our risk free period allows you to experience our services first hand without long term contract commitments.

icon-tickManaged Backup

Managed IT support plans include the provision and management of a Syscorp's nightly Backup To The Web ('BTTW') solution.

icon-tickOnsite & Remote Technicians

Access to an experienced team of on-site and remote technicians. With our head office in North Sydney and a satellite office in Melbourne, professional local help is always on hand.

icon-tickAdds, Moves and Changes ('AMCs')

Basic AMCs are covered in all Syscorp's managed IT service plans; including new user accounts, password resets, email address management, approved software updates and system/application patches.

icon-tickMonthly Service Reports

Regular maintenance checks, including reports on the health and status of key server and desktop systems, provides peace of mind on the health and reliability of your network.

icon-tickNo Fee For Local Travel

There is no fees for service call outs within 30km / 1hr of a Syscorp office for all Managed IT customers. For travel outside of this zone, a preferential fee of $55 per hour (including GST) applies.

icon-tickBundle Discounts with Phone or Data

Receive an additional discount when contracting approved Syscorp internet and telephony services including:

  • Landline services
  • IP telephony
  • Mobile telephones
  • High speed internet

icon-tickOnline Portal for Ticket Tracking

Save time and costs. Our Kyako ticketing system allows you to request and track Syscorp services online.

Contact us now on +61 2 9922 2488 or click here to send us an email.